Privacy Policy for Portside Q

Portside Q ("we," "our," or "us") is committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site, which provides a comprehensive range of outdoor cooking and BBQ supplies including gas grills, charcoal grills, pellet grills, portable grills, barbecue smokers, grill tools and utensil sets, thermometers and meat probes, grill covers and mats, charcoal briquettes and wood pellets, and grill cleaning brushes and scrapers. We adhere to applicable privacy laws and regulations in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and the General Data Protection Regulation (GDPR) where applicable to our operations.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Information You Provide: This includes information you provide when creating an account, making a purchase, subscribing to our newsletter, participating in surveys, or contacting customer support. This may include your name, shipping address, billing address, email address, phone number, and payment information.
• Transaction Data: Details about products you purchase from our site, order history, and payment details (though full payment card numbers are processed by secure third-party payment processors and not stored directly by us).
• Technical and Usage Information: When you visit our online platform, we automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This data helps us understand how our site is used and to improve its functionality.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information. These are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the collected information for various purposes, primarily to fulfill our contractual obligations and improve your shopping experience:

• To process and fulfill your orders, including managing payments, shipping products, and providing order confirmations.
• To communicate with you about your orders, products, services, and promotional offers.
• To provide customer support and respond to your inquiries.
• To personalize your experience on our site, such as recommending products or displaying tailored content.
• To improve our online platform, products, and services, and to develop new offerings.
• To analyze trends and monitor the effectiveness of our marketing campaigns.
• To detect and prevent fraud and other illegal activities.
• To comply with legal obligations and to protect our rights and property.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers: We employ third-party companies and individuals to facilitate our service, such as payment processors, shipping companies, website hosting providers, and marketing service providers. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
• For Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes complying with legal obligations, enforcing our terms of service, or protecting the rights, property, or safety of Portside Q, our customers, or others.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include using secure servers, encryption, firewalls, and regular security audits. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure ( "Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.
• If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

6. International Data Transfers

Our operations may involve transferring your personal data to, and storing it in, countries other than your country of residence. These countries may have different data protection laws than your own. When we transfer your information across borders, we take steps to ensure that your privacy rights continue to be protected in accordance with this Privacy Policy and applicable data protection laws.

7. Links to Other Sites

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our service is not intended for anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your data protection rights, please contact us: